We are extremely proud to make high-quality socks with which your feet will be healthier and happier. In the unlikely case that you experience an issue we would take this as an opportunity to improve our products.

If you believe the goods we have supplied to you are faulty, you must first send us an e-mail describing the problem and add a couple of simple pictures for us to be able to get an idea. If we have a clear idea about the problem from your correspondence, we may be able to get back to you with a solution, if we need to investigate further, we may request you to send the product/s back to us for inspection. We will report back to you when we receive the product/s and as soon as we can inspect we will send you our verdict as to what we believe might be the cause of the problem.

If we believe the problem is a manufacturing issue, we will immediately replace the products and reimburse your postage fee.

If we believe it is not a manufacturing problem, we will only return the items back to you at our expense but will not be able to offer replacement or reimbursement of the delivery cost.