Terms and Conditions
We want you to enjoy your TOETOE quality socks purchase. To make things simple we’ve laid out our returns / cancellation policy below.
You are free to return items to us within 21 days of your order for an exchange, or refund. None of these items affect your statutory rights. There will be an administration fee of £2.50 for orders returned to us 21 days after the purchase date.
In case you would like to change style, colour or size of the product/s you purchased, we require you to contact us first. Make sure you send us back the socks unworn, unwashed unsoiled and in their original packaging. Customers will need to pay for the new postal charge for us to send the exchanged socks.
If a package is returned to us due to a failed delivery attempt. The customer will need to pay for a second delivery.
CANCELLATION BEFORE YOU RECEIVE THE ITEM:
Simply contact us by phone, or email. If the item has not been dispatched we will halt it and refund the total amount that you paid, including postage. If the item has been dispatched, we will acknowledge your wish to cancel the order and we will ask you to return the item to us. Once we receive the item we will refund the total initial order, including postage, but not the cost of returning the item to us.
CANCELLATION AFTER YOU RECEIVE THE ITEM:
Return the item(s) to us unworn, unwashed and with the original packaging and invoice, and we will refund the item(s) and the postage cost in sending the items to you. We are not able to refund the postage cost of sending the items back to us. TOETOE Limited, RETURNS, UNIT 2A, LONDON, NW2 7JJ, ENGLAND E-mail: firstname.lastname@example.org UK: 0208 830 9955 International: + 44 (0) 208 830 9955.
We are extremely proud to make high quality socks with which your feet will be healthier and happier. In the unlikely case if you experience an issue we would take this as an opportunity to improve our products.
If you believe the goods we have supplied to you are faulty, you must first send us an e-mail describing the problem and add a couple of simple pictures for us to be able to get an idea. If we have a clear idea about the problem from your correspondence we may be able to get back to you with a solution, if we need to investigate further we may request you to send the product/s back to us for us to inspect. We will report back to you when we receive the product/s and as soon as we can inspect we will send you our verdict as to what we believe might be the cause of the problem.
If we believe the problem is a manufacturing issue, we will immediately replace the products and reimburse your postage fee.
If we believe it is not a manufacturing problem in that case, we will only return the items back to you at our expense but will not be able to offer replacement or reimbursement of the postage fee.