Terms & Conditions

Welcome to TOETOE, TOETOE is owned and operated by TOETOE Ltd. (referred to in these terms as "TOETOE", "us", "our" and "we"). We provide access to the www.toesocks.co.uk website ("Website") and sell our products to you subject to the conditions set out on this page.

Please read these conditions carefully before using the website as by using the website, you signify your agreement to be bound by these conditions. You might also like to print a copy so that you can remind yourself what you agreed to.

1. Opening an Account

Registration

Before you can place an order as a reseller on our trade website you need to register. You can only view the products without prices before your account is activated.

Account Activation

Once we have received your registration details we will activate your account. As soon as you have received the confirmation from us which states that your account has been activated you can start adding items to cart and place your order.

2. Account Details

Update Account

You can simply update your account after you logged in with your e-mail and password.

Get a Copy of Your Order

You can check your order history and print it if you wish.

Password Help

When you register as a new reseller you will be able to enter a password. You can change this password whenever you wish. If you have forgotten your password simply click on the link provided in the login page to confirm your e-mail address and we will send your password to your e-mail address.

3. Contact Information

By Phone

Sales Hotline (UK Only): 0845 6616 162
Sales & Customer Service: +44 (0) 208 830 9955

By Email

For Sales : tradesales@toetek.com
For Help : tradehelp@toesocks.co.uk
For website Equiries : webmaster@toetek.com

4. Orders and Enquiries

Placing a Reseller Order

After you have registered an account as a reseller and your account has been activated, you need to login to be able to see the prices and start purchasing.

Minimum Quantities

5. Payment Methods

BACS Payment

BACS payment (RECOMMENDED)

Please transfer the money to the following bank account:

Account holder: TOETOE Ltd.
Account number: 61716557
Sort code: 40-05-01
Bank name: HSBC

UK phone: 0845 6616 162
International + 44 (0) 208 830 9955

Credit / Debit Cards

Credit/Debit card payments for resellers are subject to 2.5% surcharge.

You can make payment online using

  • Visa
  • Master

Paypal

Choosing this form of payment will add an additional fee of 4.5% for reseller orders.

Before you use this service you must be a registered member of PayPal.

For any questions, or to find out more about PayPal, go to http://www.paypal.com/

Cheque

Please contact us before sending any payment by cheque for your purchase. This option strictly only for UK resellers.

6. Delivery Options & Costs

Delivery Options

UK RESELLERS:

5 Day Delivery: This is a courier delivery can take up to 5 working days within UK.

2 Day Delivery: This is a courier Delivery can take up to 2 working days within UK.

OUTSIDE UK RESELLERS:

We do not have instant delivery quote for international resellers. We choose the best delivery cost for our resellers from various couriers and include it in the invoice before they make payment.

Delivery costs

UK RESELLERS:

5 Day Delivery: £9.00

2 Day Delivery: £13.00

We offer free delivery for UK resellers for orders over £600 excluding VAT.

OUTSIDE UK RESELLERS:

The cost of delivery will be sent to the reseller with the invoice. Please contact us for delivery costs of those orders over £1500

7. Prices & Availability

Prices

Trade prices are offered in Great British Pound (GBP) and they exclude VAT and delivery.

Our most up to date trade price list can be sent to you by email tradehelp@toesocks.co.uk so please request one and we will be happy to send it to you.

Availability

We continuously keep sufficient stock ready for delivery. Our website is always connected to the stock information; however, we have a busy ordering system and availability changes all the time.

In case an item appears to be out of stock, please check with us anyway in case something is not updated.

We do accept back order on our website but we highly recommend you to confirm this with us.

8. Two-Page Checkout

UK Resellers

Login: Before you can place an order and checkout you must log in.

Address: Please make sure the delivery and billing addresses are correct.

Note: You can use the note field for your purchase order number for your reference.

Delivery Method: Please choose the delivery method suitable to you.

Payment Method: Please note that apart from BACS the other payment methods are subject to surcharge of the invoice amount. You can see the charges in Payment Methods

Outside UK Resellers

Login: Before you can place an order and checkout you must log in.

Address: Please make sure the delivery and billing addresses are correct.

Note: You can use the note field for your purchase order number for your reference.

Delivery Method: Please wait for our e-mail with the best delivery method we can find for you. we will send this including in your invoice before payment.

Payment Method: Please note that apart from BACS, you can also pay by PayPal which is subject to surcharge of the invoice amount. You can see the charges in Payment Methods

9. Retuns & Cancellation Policy

How to Cancel an Order

We work with our resellers with a partnership idea in mind therefore their satisfaction is paramount for us. We are happy to cancel any order within 48 hours as long as they have a respectable reason. To cancel an order we require a written confirmation within 48 hours from the time the order has been placed. If we have already shipped your order, you will need to package the relevant items and send them back to us to the following address at your expense.

TOETOE Ltd/ RETURNS

2 Horseshoe Close

London

NW2 7JJ

United Kingdom

After receiving the item/s we will keep the credit for your next purchase or refund the relevant part of the purchase price (means after deducting the delivery charge and £2.50 administration charge) for that order as soon as possible and in any case within 30 days after we receive your notification.

Exchange

If you request a colour change of the item/s you purchased or a different style, we are happy to do it as long as the item/s you want to exchange are in their original packaging unworn and unwashed. Please send a prepaid envelope to the following address with the items you would like to exchange and we will send you the item/s you wish to get.

TOETOE Ltd/ RETURNS

2 Horseshoe Close

London

NW2 7JJ

United Kingdom

If you have requested replacements of a higher value, any difference due will need to be paid before we can dispatch the goods unless it is agreed otherwise in writing.

Return of Faulty Goods

If you believe the goods we have supplied to you are faulty, firstly please contact us by email by sending us a few pictures of the faulty item for our initial assessment. Following this if we would like to see the item closely we will request you to return the item to us together with a note, explaining what you believe is the problem and stating the original order number. When we receive the item, we will investigate the fault and contact you to offer the most appropriate resolution.

TOETOE Ltd/ RETURNS

2 Horseshoe Close

London

NW2 7JJ

United Kingdom

10. Security

Privacy Policy

TOETOE takes protecting your privacy and security very seriously. We will ensure that any information we obtain and use will always be used and transferred in compliance with all applicable data protection regulations.

We will not pass on your details to anyone else without your consent.

We collect statistics about site performance, sales and other commercial information which we pass on to trusted third parties to advise us in improving the service we provide with you.

You may opt out of the various uses of your personal information at any time, even if you have previously given your consent for us to use them.

Security

All credit card details are entered on the highly secure server of our payment gateway partner PayPal Inc. Card numbers are encrypted from the moment they leave your computer until they're received by the gateway. All customers using our secure payment facility are protected by 256 bit encryption as required by the Payment Card Industry (PCI) standard.

Our SSL certificate can be viewed by clicking on the SSL certificate icon on the footer of the website. This certificate helps to prove we were who we said we were, so customers accessing our site could have confidence that we provide a secure payment service.

Please take the utmost care whenever you visit our or any other e-commerce site and, in particular, make sure that nobody is able to obtain your password or any other sensitive information of your card. Once you have completed your purchase and to ensure all confidential information is removed, we recommend that you close all browsers.

For your added security online we would also recommend that you regularly have your computer checked for spyware, malware and viruses.

Cookies

Like most websites TOETOE Ltd uses cookies. We always want to give you the best experience using our website; therefore, a small text file will be stored on your computer, which is called "Cookies". The purpose of doing such is to enable you to use features like; saving the items you selected and keeping them in your basket until you checkout or for a day (whichever comes first) also to identify you as being signed in to toesocks.co.uk and keeping you logged in throughout your visit so that you don't need to sign in every time you visit. These cookies are completely safe and secure and will never contain any sensitive information. They will only be used by TOETOE Ltd.

TOETOE SHOP uses cookies as part of the mechanism to hold the contents of the shopping basket during each visit that you make to the site, and as such we require both permanent and session cookies to be enabled.

To track returning Customers (customer ID stored for 30 days)

To keep track of items in your shopping basket (basket information stored for seven days.

Accounts and Passwords

You can apply for a reseller account on our website by sending us essential trade information. Your account contains your delivery and billing details, email preferences and a record of your orders. You will need your email address and password to see or edit your company / business account details.

Your password in our system is encrypted and cannot be read by our staff, if you forgot your password, please use the password reminder tool available in the login page to reset your password. You can always change it by accessing My Account

Copyright © 2001 - present TOETOE, Ltd. All rights reserved.