Terms and Conditions

Welcome to TOETOE, TOETOE is owned and operated by TOETOE Ltd. (referred to in these terms as “TOETOE”, “us”, “our” and “we”). We provide access to the www.toesocks.co.uk website (“Website”) and sell our products to you subject to the conditions set out on this page.

Please read these conditions carefully before using the website as by using the website, you signify your agreement to be bound by these conditions. You might also like to print a copy so that you can remind yourself what you agreed to.

1. Manage Account

When you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and preventing unauthorised access to your account.

Please ensure that the details you provide us with, are correct and complete and let us know immediately of any changes to the information that you provided when registering. TOETOE Ltd reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

Update Account

You can simply update your account after you logged in with your e-mail and password.

Password Help

When you register as a new customer you will be able to enter a password. You can change this password whenever you wish. If you have forgotten your password, simply click on the link provided in the login page to confirm your e-mail address and we will send your password to your e-mail address.

Privacy

Please review our Privacy Policy, which explains how we will use the personal information that we collect about you.

2. Contact Information

By Phone

Sales Hotline (UK Only): 0845 6616 162
Sales & Customer Service: +44 (0) 208 830 9955

By Email

For Sales: sales@toesocks.co.uk
For Help: customerservice@toesocks.co.uk
For Website Enquiries:  webmaster@toesocks.co.uk

By Post

TOETOE Limited
UNIT 2A Horseshoe Close
London
NW2 7JJ
London
United Kingdom
VAT Reg. No. GB 998 6961 22
TOETOE Ltd registration number 7328685

3. Delivery Options & Charges

Delivery Time

ANY ORDERS placed after 14:30-00 hrs (GMT) Monday to Friday will be processed the following working day and, subject to your credit/debit card authorisation and stock availability, we will ship your order to UK and world-wide addresses using the delivery service of your choice.

In case there is a delay in the delivery, Royal Mail stipulate that we have to wait for 10-15 working days (depending on the service) before the delivery can be confirmed as lost.

UK Delivery Charges

For orders above £25 in value P&P is FREE. For orders less than £25 in value, P&P will be calculated automatically according to the weight of the products.

The customers will receive a dispatch notification with reference number and date of dispatch for the package which can be traced at www.royalmail.com

The services below are available only for England, Scotland and Northern Ireland and not available for orders from outside UK.

Royal Mail 1st Class Standard: (1-3 days)(Non-Traceable)

Royal Mail 2nd Class Standard: (3-5 days)(Non-Traceable)

Royal Mail 2nd Class Recorded: (2-7 days)(Requires Signature and Traceable)

Royal Mail 1st Class Recorded: (1-3 days)(Requires Signature and Traceable)

Royal Mail Special Delivery: (Next Working Day)(Guaranteed by 1:00 PM - Requires Signature and Traceable)

International Delivery Charges

For orders with any value p&p will be calculated automatically during checkout according to the weight of the products selected. This service is not available for orders from England, Scotland and Northern Ireland. The customers will receive a dispatch notification with reference number and date of dispatch for the package which can be traced at www.royalmail.com

After the package has left UK, customers should continue tracing their package at their national postal service website. The postal services in the destination country usually leave a notification in case they cannot deliver the package. If the package is not claimed from the postal service they may return it back to us. Resending the package will be subject to the payment of the postage cost. We highly recommend you to trace your package as soon as you have received your dispatch notification from us.

International Signed For: (5–15 working days)(Requires Signature and Traceable)

International AirSure: (3–6 working days)(Requires Signature and Traceable)

4. Discount Codes and Offers

Discount Codes

We would like to welcome you with 10% discount upon your registration. When you have completed the registration process on our site we will send you a unique discount code by e-mail, this code will also appear on your “My Account” discount code tab. You can use this code during the checkout process and see your instant 10% discount on the screen. Subject to terms below.

Discount Code Conditions

1. You have to login to use the discount code

2. This case sensitive code can only be used once.

3. The minimum order amount is £25.

4. The discount does not include any products on specials or/and bundles.

5. Only one discount code can be used per order.

6. It cannot be used in conjunction with any discount offered for certain quantity.

Special Offers

ALL SPECIAL offers are subject to availability, and may be in promotional packaging (packaging may refer to boxes, manuals, etc.) There are no gifts from the orders that are discounted from our regular prices. We reserved the right to substitute offered gifts by the same value similar gift from the same item.

5. Returns & Exchange

We want you to enjoy your TOETOE quality socks purchase. To make things simple we’ve laid out our returns / cancellation policy below.

RETURNS:

You are free to return items to us within 21 days of your order for an exchange, or refund. None of these items affect your statutory rights. There will be an administration fee of £2.50 for orders returned to us 21 days after the purchase date.

EXCHANGE:

In case you would like to change style, colour or size of the product/s you purchased, we require you to contact us first. Make sure you send us back the socks unworn, unwashed unsoiled and in their original packaging. Customers will need to pay for the new postal charge for us to send the exchanged socks.

FAILED DELIVERY:

If a package is returned to us due to a failed delivery attempt. The customer will need to pay for a second delivery.

CANCELLATION BEFORE YOU RECEIVE THE ITEM:

Simply contact us by phone, or email. If the item has not been dispatched we will halt it and refund the total amount that you paid, including postage. If the item has been dispatched, we will acknowledge your wish to cancel the order and we will ask you to return the item to us. Once we receive the item we will refund the total initial order, including postage, but not the cost of returning the item to us.

CANCELLATION AFTER YOU RECEIVE THE ITEM:

Return the item(s) to us unworn, unwashed and with the original packaging and invoice, and we will refund the item(s) and the postage cost in sending the items to you. We are not able to refund the postage cost of sending the items back to us. TOETOE Limited, RETURNS, UNIT 2A, LONDON, NW2 7JJ, ENGLAND E-mail: returns@toesocks.co.uk UK: 0208 830 9955 International: + 44 (0) 208 830 9955.

Return of Faulty Goods

We are extremely proud to make high quality socks with which your feet will be healthier and happier. In the unlikely case if you experience an issue we would take this as an opportunity to improve our products.

If you believe the goods we have supplied to you are faulty, you must first send us an e-mail describing the problem and add a couple of simple pictures for us to be able to get an idea. If we have a clear idea about the problem from your correspondence we may be able to get back to you with a solution, if we need to investigate further we may request you to send the product/s back to us for us to inspect. We will report back to you when we receive the product/s and as soon as we can inspect we will send you our verdict as to what we believe might be the cause of the problem.

If we believe the problem is a manufacturing issue, we will immediately replace the products and reimburse your postage fee.

If we believe it is not a manufacturing problem in that case, we will only return the items back to you at our expense but will not be able to offer replacement or reimbursement of the postage fee.

6. Privacy & Security

Privacy Policy

TOETOE® takes your privacy and security very seriously. We will ensure that any information that we, obtain and use will always be used and transferred in compliance with all applicable data protection regulations.

INFORMATION WE COLLECT:

Contact information, such as name, address, telephone number and email address.

Customer credit card details are not collected or stored. See more details (security)

USING YOUR INFORMATION:

We use your information mainly to process your orders and to communicate with you.

We may communicate with you regarding your order or for promotional offers and customer services and for marketing purposes if you have previously consented to such use.

WHO WE SHARE IT WITH:

We don’t sell, rent or share customer data with anybody for marketing purposes. We share customer name and address with postal services or carriers to deliver orders.

OPTING IN & OUT

You may opt in and out at any time following the relevant steps below;

Opt out of your subscription from offers and newsletters.

Log in to My account, click on Subscriptions to manage your preferences.

In marketing e-mails, you can use unsubscribe link to opt out.

You can also contact us by e-mail or phone to request to opt out.

Request to export your data. Log in to My account, click on Export Data and request Account Data.

Request to delete your account. Log in to My account, click on Delete Account and request to Delete Account.

CUSTOMER COMPLAINTS

If you have any questions, concerns or comments about this privacy notice or our use of your personal information please contact us:

Data Protection Officer
TOETOE Limited
2 HORSESHOE CLOSE
LONDON
NW2 7JJ
UNITED KINGDOM
dpo@toesocks.co.uk

You can also complain ICO (Information Commissioner’s Office) by calling the number 0303 123 1113 or visiting their website www.ico.org.uk

Security

All credit card details are entered on the highly secure server of our payment gateway partner PayPal Inc. Card numbers are encrypted from the moment they leave your computer until they're received by the gateway. All customers using our secure payment facility are protected by 256 bit encryption as required by the Payment Card Industry (PCI) standard.

Our SSL certificate can be viewed by clicking on the SSL certificate icon on the footer of the website. This certificate helps to prove we were who we said we were, so customers accessing our site could have confidence that we provide a secure payment service.

Please take the utmost care whenever you visit our or any other e-commerce site and, in particular, make sure that nobody is able to obtain your password or any other sensitive information of your card. Once you have completed your purchase and to ensure all confidential information is removed, we recommend that you close all browsers.

For your added security online we would also recommend that you regularly have your computer checked for spyware, malware and viruses.

Account Holders and Guests

You will need your email address and password to login to your account.

We recommend you to register with us to enjoy the benefits below;

1. Faster checkout when you are logged in.

2. Receive exclusive offers only available for our registered customers.

3. Keep your past order history and repeat.

You are welcome to complete your order without creating an account. You can do this simply by not ticking the “Create Account” box. We will keep your details only for necessary communication to send you order and dispatch confirmation.

Opting In / Out

You may opt in and out at any time, click here to read more

You may Call us

In the UK : 08456 61 61 62

International: +44 (0) 208 830 9955

Cookies

Like most websites TOETOE Ltd uses cookies.

We always want to give you the best experience using our website; therefore, a small text file will be stored on your computer, which is called "Cookies".

ESSENTIAL COOKIES: The purpose of using essential cookies is to enable you to use features like; saving the items you selected and keeping them in your basket until you checkout, also to identify you as being signed in to toesocks.co.uk and keeping you logged in throughout your visit so that you don't need to sign in every time you visit. These cookies are completely safe and secure and will never contain any sensitive information.

We collect historical data to improve our services and offer better customer experience. This historical data does not contain any personal identifier information

PERFORMANCE COOKIES: These cookies are performance cookies. They help us to improve your experience on the site. For instance, we can provide better support with live chat which widget embedded on the site.

Click here to see the Essential Cookie and Performance Cookie lists and instructions how to manage.

7. Shopping

Prices & Availability

Prices and availability are possible to change without notice. Please confirm prices when ordering if you feel it is necessary. Prices on the site in replace all prices detailed in previous versions.

Search Tips

GENERAL SEARCH BOX - Located in the top right corner of every page, the search box allows you to search the entire site. Just enter a keyword, specific product name, condition etc.

How to Place Order

On the Internet: Each TOETOE product detail page contains the option Add to Cart. As you shop, you can add as many items to your shopping cart as you wish. After adding the last item, review your Shopping Cart. This page will give you a breakdown of the product(s) you have selected to buy, along with the price and quantity for each. Here you can edit your purchases deleting items, adding discount code or changing quantities as needed or go to Continue Shopping.

By Telephone:

You can reach us, (UK: 08456 61 61 62 - Abroad: +44 (0) 208 830 9955) to place your order.

Please note that we do not take payment on the phone. We can take your order on the phone as long as you are able to receive an email and use the payment link we send you to pay for your order. You can pay by accepted cards or PayPal.

8. One-Page Checkout

Login

If you are an existing customer,please enter your e-mail and password to login.

If you are a new customer, please enter your address and contact details deciding if you would like to create an account.

Enter Discount Code

If you have a discount code please enter in the text field (Subject to terms). After validating the discount code you can cancel it clicking on the cancel discount under the discount code field.

Address Details

If you wish to enter a different shipping address, please untick the box under the billing address. Please enter full details of the shipping address including the name of the person who will receive it. If you have an account with us, you can save many addresses.

Shipping Method

Depends on the destination country, the shipping method section will be listed. We use Royal Mail and all our delivery options will be sent via Royal Mail.

Payment Details

Under the selected payment method (Credit/Debit Card option selected as default) you must read the explanation before you proceed. For further information please click on the Payment Options.

Comments to Your Order

If you would like to include a message you can use this text field. You are welcome to include delivery related messages.

Final Order Check

Please check all the details of your order and make sure everything is correct.

Credit Card Details

If you are paying by credit or debit card, upon clicking on the Continue button, you will be taken to the fully secure PayPal payment gateway. Your transaction will be completed in real time, in other word the payment will be taken from your card while you are on the PayPal payment gateway page. Your card details are not stored by us or our payment gateway.

9. Ways to Place an Order

On the Internet

Each TOETOE SHOP product detail page contains the option Add to Basket. As you shop, you can add as many items to your shopping basket as you wish. After adding the last item, review your Shopping Basket. This page will give you a break down of the product(s) you have selected to buy, along with the price and quantity for each. Here you can edit your purchases – deleting items, adding promotion codes or changing quantities as needed or go to Continue Shopping.

By Post/Fax

Fill in the TOETOE SHOP Order form and send it back to us either by Post or Fax (UK: 0208 830 9988- Abroad: +44 (0) 208 830 9988). If you are paying for your Order by credit/debit card, please enter full card details. Alternatively, cheques should be made payable to TOETOE Ltd. Please use the following postal address when ordering by post: TOETOE Limited, UNIT 2A Horseshoe Close, London NW2 7JJ England

By Telephone

You can reach us, (UK: 08456 61 61 62 – Abroad: +44 (0) 208 830 9955) to place your order. Please keep your credit/debit card ready with you.

10. Payment Methods

Credit / Debit Cards

You can make payment online using following cards;

Visa
Master

Paypal

Choosing this form of payment will add an additional fee of 5% + £0.20.

Before you use this service you must be a registered member of PayPal.

For any questions, or to find out more about PayPal, go to http://www.paypal.com/

Cheque or Postal Money Order

Please make the cheque payable to:
TOETOE LTD.
Send To:
TOETOE Limited
UNIT 2A Horseshoe Close
London
NW27JJ
United Kingdom

Please note that your order will not be shipped until we have received the payment.

11. UK Posting Options

Royal Mail First Class

For orders less than £15 in value p&p will be calculated automatically according to the weight of the products. This service is available only for England, Scotland and Northern Ireland and not available for orders from outside UK.

Royal Mail First Class Recorded

(Requires Signature and Traceable)

For orders with any value p&p will be calculated automatically during checkout according to the weight of the products selected. This service is not available for orders from outside UK. The customers will receive a dispatch notification with reference number and date of dispatch for the package which can be traced at www.royalmail.com

Royal Mail Second Class Recorded

(Requires Signature and Traceable)
For orders more than £15 in value p&p is FREE in England, Scotland and Northern Ireland. This service is not available for orders from outside UK. This service is not available for orders from outside UK. The customers will receive a dispatch notification with reference number and date of dispatch for the package which can be traced at www.royalmail.com

Royal Mail Special Delivery Next Working Day

(Guaranteed by 1:00 PM - Requires Signature and Traceable)
For orders with any value p&p will be calculated automatically during checkout according to the weight of the products selected. This service is not available for orders from outside UK. The customers will receive a dispatch notification with reference number and date of dispatch for the package which can be traced at www.royalmail.com

12. Outside UK Posting

International Signed For

(Requires Signature and Traceable)

For orders with any value p&p will be calculated automatically during checkout according to the weight of the products selected. This service is not available for orders from England, Scotland and Northern Ireland. The customers will receive a dispatch notification with reference number and date of dispatch for the package which can be traced at www.royalmail.com. After the package is left UK, customers should continue tracing their package at their national postal service website.

International Airsure

(Requires Signature and Traceable)

For orders with any value p&p will be calculated automatically during checkout according to the weight of the products selected. This service is not available for orders from England, Scotland and Northern Ireland. The customers will receive a dispatch notification with reference number and date of dispatch for the package which can be traced at www.royalmail.com. After the package is left UK, customers should continue tracing their package at their national postal service website.

13. Special Offers and Free Gifts

ALL SPECIAL offers are subject to availability, and may be in promotional packaging (packaging may refer to boxes, manuals, etc.) There are no gifts from the orders that are discounted from our regular prices. We reserved the right to substitute offered gifts by the same value similar gift from the same item.

14. Gift Cards and Discount Codes

When you have been offered Gift card or Discount Codes with certain percentage of discount please enter it in the Payment Information screen. The codes are case sensitive and can only be used once. The minimum order amount is £20. The discount does not include any products on specials or/and bundles. It cannot be used in conjunction with any discount offered for certain quantity.

If you are having difficulty using the number or you have any enquiry, please call us on 08456 61 61 62 or write us to customerservice@toesocks.co.uk

15. Prices and Availability

All shown prices are in the currency indicated in your shopping cart. Prices and availability are liable to change without notice. Please confirm prices when ordering if you feel it is necessary. Prices here in replace all prices detailed in previous versions.

16. Returns and Cancellation

How to Cancel an Order

Customer satisfaction is most important for us and we would be happy to cancel the contract for the purchase at any point from the time of ordering until seven working days after delivery.

To cancel this contract, either telephone the Customer Service team on one of the following numbers, or email us with the order number and your instruction to cancel to customerservice@toesocks.co.uk. UK: 0208 830 9955International: +44 (0) 208 830 9955.

If we have already shipped your order, you will need to package the relevant items and send them back to us to the following address stating the original order number.

TOETOE Limited/ RETURNS [Cancelation]
UNIT 2A Horseshoe Close
London
NW2 7JJ
United Kingdom.

After receiving the item/s we will refund the relevant part of the purchase price (means after deducting the postage & package and £2.50 administration charge) for that order as soon as possible and in any case within 30 days after we receive your notification.

Colour/Style Change

If you request a colour change of the item/s you purchased or a different style, we are happy to do it as long as the item/s you want to exchange are in their original packaging unworn and unwashed. Please send a prepaid envelope to the following address with the items you would like to exchange and we will send you the item/s you wish to get.

TOETOE Limited/ RETURNS [Exchange]
UNIT 2A Horseshoe Close
London
NW2 7JJ
United Kingdom.

If you have requested replacements of a higher value, any difference due will need to be paid before we can dispatch the replacement.

Return of Faulty Goods

If you believe the goods we have supplied to you are faulty, firstly please contact us by email by sending us a few pictures of the faulty item for our initial assessment. Following this you should return the item to us together with a note, explaining what you believe is the problem and stating the original order number. When we receive the item, we will investigate the fault and contact you to agree the most appropriate resolution.

TOETOE Limited/ RETURNS [Exchange]
UNIT 2A Horse Shoe Close
London
NW2 7JJ
United Kingdom

17. Privacy Policy

You can be assured that your company information will be kept confidential. We do not sell, trade or share your name, address, telephone number, e-mail address or any other specific information. We do not keep credit/debit card information as we use an instant real time service which does not need to store card details.

Privacy & Security

TOETOE SHOP takes online security very seriously. We do not store credit/debit card numbers. All credit/debit card numbers are encrypted from the moment they leave your computer until they're received by the bank for authorisation/payment. This happens in real time. All customers using our secure payment facility are protected by 128 bit encryption as required by the Payment Card Industry (PCI) standard.

TOETOE Socks works in partnership with Netbanx to receive the card payments. Netbanx belongs to Neovia Financial Group which is the largest independent money transfer business in the world.

As soon as you are on our checkout page you can see that the pages are secure because the address in the address bar changes from being http:// to https://. You will also see a padlock symbol or key in the bottom bar of your browser (In IE 7.0 Microsoft have moved this padlock to the top right corner just at the end of the address bar). Our SSL certificate can be viewed by clicking on the padlock. This certificate helped to prove we were who we said we were, so customers accessing our site could have confidence that we were providing a legitimate service.

Please take the utmost care whenever you visit our or any other e-commerce site and, in particular, make sure that nobody is able to obtain your password. Once you have completed your purchase and to ensure all confidential information is removed, we recommend that you close all browsers.

For your added security online we would also recommend that you regularly have your computer checked for spyware, keyloggers and viruses.

Cookies

Like most websites TOETOE Ltd uses cookies.

We always want to give you the best experience using our website; therefore a small text file will be stored on your computer, which is called "Cookies". The purpose of doing such is to enable you to use features like; saving the items you selected and keeping them in your basket until you checkout or for a day (whichever comes first) also to identify you as being signed in to toesocks.co.uk and keeping you logged in throughout your visit so that you don't need to sign in every time you visit. These cookies are completely safe and secure and will never contain any sensitive information. They will only be used by TOETOE Ltd.

TOETOE SHOP uses cookies as part of the mechanism to hold the contents of the shopping basket during each visit that you make to the site, and as such we require both permanent and session cookies to be enabled.

Accounts and Passwords

Your account contains your delivery and billing details, email preferences and a record of your orders. You will need your email address and password to see or edit your personal details. Please note that we do not store your credit card details online.

Your password in our system is encrypted and can not be read by our staff, if you forgot your password, please use the pasword reminder tool available in the login page to reset your password. You can always change it by accessing My Account

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